Product Manager | Utilities CX (Customer Experience)

Product Manager | Utilities CX (Customer Experience) -210005MO

Applicants are required to read, write, and speak the following languages: English

Preferred Qualifications

Oracles Utilities provides technology solutions to leading utility companies around the world. Oracle Utilities Customer Cloud Service is the world’s number one customer Customer Care & Billing Application for the Utility sector. Our Customer Experience (CX) team has an immediate opportunity for a talented Product Manager who wants to work on exciting technology that is a strategic focus for the business.

We are a creative and passionate group of highly-driven individuals, committed to building out the platform that powers the rapidly-evolving needs of utility companies while making the world a better, sustainable, place to live for us all. These are big goals, and we need talented folks with equally big ambitions. Join us!

About the Job:

We’re looking to hire someone who combines passion and experience for product strategy, technical problem-solving, and excellent communication skills to work closely with software development teams and user experience designers. Our product managers are product owners and you’ll have end-to-end ownership of your product space, and be responsible for strategy, execution, and go-to-market.

We are looking for a Product Manager to help lead feature prioritization and delivery of the CX for Utilities product. Take our industry-leading customer care product to the next level by enhancing intelligent routing of inbound customer contacts, customer 360 views, and omnichannel customer experiences for web, mobile, social, email, and chat.

Responsibilities

• Own the vision and roadmap for customer experience features.
• Be the champion and voice of our utility clients.
• Work with key stakeholders (internal, external, customer) to understand customer, market, and strategic requirements and translate them into Product Requirements Documents (PRDs), Epics, Features, and User Stories.
• Work closely with UX designers to understand and articulate the needs of utility users and design products that will be adopted, understood, and easily used.
• Work as a product owner with technical scrum teams to prioritize product features and delivery.
• Review design documents and architecture, and participate in general technical discussions.
• Actively manage projects cross-functionally to ensure successful outcomes.
• Develop new product initiatives and corresponding business case. Lead the products from concept to general availability.
• Work with Product Marketing and Solution Strategy to develop the product positioning, value proposition, and pricing.
• Measure the success of your products in the market through metrics: revenue generation, adoption, usage, and release frequency.

About You

• Fantastic analytical skills; ability to solve problems quickly, establish frameworks, think on your feet, and generalize solutions.
• Excellent oral and written communication skills, tailored for a wide variety of audiences.
• BS degree in Computer Science or comparable professional experience.
• CRM and Call Center automation experience and call center technologies strongly desired.
• Experience integrating with popular CRMs; Oracle Sales Cloud, Oracle Service Cloud, Microsoft Dynamics CRM, Salesforce.com strongly desired,
• 2-5+ years in a software product management role, or related experience.
• Experience developing SaaS products and technologies desired.
• Experience managing or leading a team through various cycles of product management planning and implementation.
• Experience with Agile a plus.

Detailed Description and Job Requirements

Lead a team that acts as the central resource and driving force for the design, process, manufacturing, test, quality and marketing of product(s) as they move from conception to distribution. Organize interdepartmental activities ensuring completion of the project/product on schedule and within budget.

As a member of the product development division, you will analyze and integrate external customer specifications. Suggest and justify product directions and specifications. Specify, design and implement moderate changes to existing software architecture. Build new products and development tools. Build and execute unit tests and unit test plans. Review integration and regression test plans created by QA. Communicate with QA and porting engineering to discuss major changes to functionality.

Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Leading contributor individually and as a team member, providing direction and mentoring to others. BS or MS degree or equivalent experience relevant to functional area. 7 years of software engineering or related experience.

This is a remote/office based position which may be performed anywhere in the United States except for within the state of Colorado.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.